Last Updated: October 21, 2026
At MML Digital, customer satisfaction and statutory consumer rights are fundamental. This Refund & Cancellation Policy explains your rights and procedures for refunds when purchasing SyncRoutine Engine.
1. Statutory 7-Day Unconditional Right of Withdrawal
Under Article 49 of the Brazilian Consumer Defense Code (Law No. 8,078/1990) and our global consumer satisfaction policy:
- You have the absolute right to cancel your purchase and request a 100% full refund within 7 (seven) calendar days from the date of payment confirmation.
- No justification, technical proof, or specific reason is required. If you decide that SyncRoutine Engine is not suitable for your workflow, your purchase amount will be reimbursed in full.
2. Standalone Product Policy
SyncRoutine Engine is an individual, standalone upgrade (Upsell 3) priced at US$ 37.00.
- Refunding SyncRoutine Engine does not revoke, cancel, or modify any other products or tiers you purchased separately (e.g., FocusForge, AcousticZen, or CogniVault).
- Each product order maintains independent transaction identifiers and refund status.
3. How to Request a Refund
To request a refund within the 7-day period, follow these simple steps:
- Send an email to support@mmldigital.site.
- Use the subject line:
Refund Request — SyncRoutine Engine. - Provide your:
- Full name
- Email address used at checkout
- Order number or transaction reference ID (from your purchase confirmation receipt)
4. Refund Processing Timeframes
- Our support team reviews and approves eligible refund requests within 1 to 2 business days.
- Once processed by us:
- Credit Card Payments: The credit is submitted immediately to our payment gateway. Depending on your credit card issuer and billing cycle, the credit will appear on your current statement or the subsequent billing cycle.
- Pix / Direct Debit (where applicable): Reversals are processed within 1 to 3 business days back to the origin bank account.
5. Access Revocation
Upon execution of a refund, your commercial software license for SyncRoutine Engine is terminated, and access to the habit tracking extension and its associated cloud sync assets is permanently deactivated.
6. Chargebacks and Payment Disputes
We urge you to reach out directly to support@mmldigital.site prior to opening a dispute or chargeback with your credit card institution. Direct refund processing is typically completed much faster and avoids administrative processing delays.